With over 300 million monthly active subscribers in 2023,1 Microsoft Teams has become the digital headquarters for businesses worldwide. However, when it comes to voice capabilities, many organizations are turning to third-party telephony solutions to complement Microsoft's native offering. Read on to learn how integrating third-party telephony can elevate your Microsoft Teams experience.
Feature Sets Tailored to Your Needs
Microsoft Teams Calling Plans provide a basic set of voice features, but many businesses depend on more advanced capabilities like call recording, intelligent call routing, and CRM integrations. The right third-party telephony solutions offer feature sets that can be customized to align with your unique business requirements. Need call analytics to identify top-performing sales reps? Seamless integration with your customer support platform? Third-party solutions have you covered.
Seamless Scalability for Growing Businesses
Your communication needs are bound to evolve as your business grows. Many third-party telephony solutions are designed to scale effortlessly, accommodating new users and departments without disruption. In contrast, Microsoft Teams Calling Plans often struggle to keep up with this dynamic growth, leaving you feeling constrained.
Unparalleled Reliability and Support
Businesses can’t afford communication disruptions that can tarnish their reputation. That's why an estimated 90% of businesses using Teams for telephony choose direct routing via third-party solutions,2 which offer rock-solid reliability backed by dedicated support teams. These experts are well-versed in keeping your lines humming with uninterrupted communication.
Cost-Effective Communications
Contrary to popular belief, third-party telephony solutions can be more cost-effective than Microsoft's offering. With diverse pricing plans and customizable options, you pay only for the features you need, avoiding the one-size-fits-all approach of Microsoft Teams Calling Plans. Think of it as a gourmet buffet versus a vending machine – you choose the treats and control the budget.
Unmatched Support and Expertise
Navigating new technologies can be tough, but third-party telephony providers are here to help. Unlike Microsoft Teams Calling Plans support, which is still finding its footing, third-party solutions come with dedicated support teams ready to troubleshoot any call-related challenges you may encounter.
Find the Right Third-Party Solution for MS Teams With CrossVergence
Beyond the advantages listed above, integrating a third-party telephony solution with your Microsoft Teams platform can also give your business:
- Clear Call Quality: Proprietary VoIP networks often outperform Microsoft's, ensuring smooth and uninterrupted conversations.
- Simplified Management: Stop wrestling with complex configurations. Third-party solutions streamline admin tasks so your staff can focus on running your business instead.
- Seamless Communication: Many third-party voice solutions can integrate with other business apps to create a seamless flow of information across your ecosystem.
Ready to add voice to your Microsoft Teams platform? CrossVergence is here to help. As your trusted technology advisor, we’ll help you navigate the telephony landscape and find the perfect solution to amplify your communication capabilities. Reach out to the CrossVergence team today and let us build a tailored communication ecosystem that empowers your business to thrive.
Sources:
- https://www.statista.com/statistics/1033742/worldwide-microsoft-teams-daily-and-monthly-users
- https://www.informationweek.com/it-infrastructure/the-benefits-of-adding-cloud-telephony-to-microsoft-teams
