At any given moment, hardware or software failure, data corruption, malicious virus or malware attack, accidental deletion of data, and even a...
The Benefits of Having a Backup Solution
Partner Vs. Carrier?
When looking for connectivity solutions, the options can seem endless. It will take a lot of research and time until you figure out what you think...
Network Services and Digital Edge: Moving from Coax to ...
Ensuring your business receives the fastest and most reliable internet service is a top priority. In the typical scenario, businesses struggle with...
Why is SD-WAN so important?
SD-WAN can provide you and your business a substantial number of benefits because it increases network agility and reduces cost for multiple...
Unified Communications as a Service - Explained
Connecting your employees so they can work effectively and take care of customers is essential to stay competitive in today’s world of Digital...
Seven Frequently Encountered Challenges of Call Centers
We aim to make the process of friction reduction for your customers as, well, frictionless as possible for you. Here’s what we see as FEC’s...
What is Unified Communications & Collaboration (UC&C)? ...
Unified Communications and Collaboration (UC&C) is not a single tool or product, but a collection of solutions, which organizations implement to...
What happens when you're hard down?
What are the costs of being hard down? Do you know? We are in touch with clients day-in and day-out and would say the vast majority do not know.
Customer Service in the Age of Polarization
Artificial intelligence, or AI, is a presence that is all around us when surfing the internet. As the name suggests, this is intelligence by...